FAQ

My Account:

How do I create an account?

To create an account, click "My Account" at the top of the page and then click the "NEW MEMBERS SIGN UP HERE" link. Make sure to fill out all required information, then click continue. That's it! By creating an account at RipYard.com, you can take advantage of member privileges and enhance your online shopping experience with us. Some of these features include:

• Shopping Cart - Products added to your shopping cart will be saved until you remove or purchase them.
• Address Book - Store multiple addresses in your account. We can deliver your products to addresses other than yours. This is perfect when sending gifts for birthdays, holidays, or any occasion directly to the person's doorstep.
• Order Status - Check and track the status of new orders.
• Order History - Keep track of orders previously made with us.
• Wishlist - Need some new gear? Let your friends and family buy it for you! Add the items to your wishlist and we'll email it to whoever you'd like. It's perfect for creating holiday or birthday lists.

How do I edit my account information?

To edit your account information, log into your account by entering your email address and password. Once logged in, select the information you would like to change.

I forgot my password
If you've forgotten your password, click here and fill out the "Forgot Your Password" form.

Ordering:

What types of payment do you accept?
We accept Visa, MasterCard, American Express and Discover.

Can I place my order over the phone?
You may order over the phone by calling us Toll free at 877-377-5916

Where do I enter a discount code?
Discounts may be entered during the first step of the checkout process, below the shopping cart contents.

What is the difference between the shipping and billing address?
The billing address is the address associated with your credit card - it is used to verify your credit card information. Your billing address is where you receive your bank statement for the credit card. The billing address must match the address that your credit card company has on file. The shipping address is where you want your items delivered. This can be the same as your billing address or different.

Do you charge sales tax?
We are required by law to charge sales tax for purchases made within Florida. If you live outside of Florida, then you will not be charged sales tax.

Your Order:

How do I view my order status?
You may view the status of any order by signing in to your account. Once signed in you can view your order history at the bottom of the page. From within your account page you will see an itemized list of all orders you've placed with RipYard.com and their status.

When will my credit card be charged?
We will not charge your credit card until your order actually ships. You may see an authorization for the amount of your order on your card. This authorization may appear like a charge but is actually just your financial institution holding those funds for us until we charge the order. If your order is not charged and shipped, the authorization is automatically dropped after 2-3 business days. If the authorization on your account has not dropped after 4-6 business days, please contact your financial institution to see how you can have the authorization removed. We will be happy to assist you in the removal of any authorization as requested by your financial institution.

How do I change or cancel my order?
Once an order is submitted, it can only be changed or cancelled by calling customer service at 877-377-5916. Once an order has been shipped, it cannot be changed or cancelled.

How do I track my order?
You will receive an additional email once your order has shipped. If your order is eligible for tracking, the email will include a tracking number and a link to which you may view the shipment status of your order. You may also log into your account to obtain the tracking information.

Where can I find my tracking number?
Once your order has shipped, you will receive an email letting you know your order is on its way. If your order is eligible for tracking, this email will also include a tracking number and a link to which you may view the shipment status of your order. You may also log into your account to obtain the tracking information.

Why didn't I receive a tracking number?
Tracking numbers are available once your order has shipped. Not all orders are able to be tracked. If tracking information is available, we will email it to you once your order has shipped. You may also log into your account to obtain the tracking information.

Shipping:

What is your shipping policy?
You may view our shipping policy here.

What are your shipping rates?
Shipping costs vary by several factors including location, weight and shipping method. To determine the shipping costs, simply add the item(s) you would like to purchase to your cart and proceed to checkout. Enter the desired shipping address to see the costs for every shipping method without having to place an order.

Do you ship to P.O. boxes?
No, we use UPS as our designated carrier and they do not allow offer this service.

Do you ship to APO and FPO Addresses?
No, we use UPS as our designated carrier and they do not allow offer this service.